Where I work, there’s no way to look up how anything should be done. When I needed to send a document by overnight delivery, it was a two-hour project to ask around about getting the label, the billing code, where to bring the envelope, etc. When I do my work, I have to copy how each task was done last time, no matter how stupid that was, because there’s no way to know what requirements we really need to meet. Then somebody will decide they want it done differently and I have to redo it, even though there was no way I could know. There are policies and procedures on our intranet, but they are vague, out of date and contradictory, so everybody ignores them. Am I crazy to want a rule book so I’m not always guessing what will go through?
The good news is, you are not crazy. We all hate red tape that gets in the way of doing our jobs, but Leisha DeHart-Davis coined the term “green tape” for rules that help us do our work. In one study, DeHart-Davis, Davis, and Mohr surveyed government workers about rules for their jobs. Workers who said their workplaces had more written rules, rather than unwritten rules, were more satisfied that the rules were applied consistently and less likely to say the rules were unnecessary, burdensome and excessively controlling. They also had better job satisfaction. When everybody can read the rules, at least you know what you need to do, and you are less at the mercy of other people’s whims.
The bad news is… Read the rest in Federal Times https://www.federaltimes.com/your-career/the-bureaucrat/2019/06/13/dear-bureaucrat-i-want-my-job-to-give-me-rules-am-i-crazy/
Dear Bureaucrat, My job wants me to lie.
Dear Bureaucrat, Should I get an MPA?
Dear Bureaucrat, My boss doesn’t reward me.
These are some of the problems the new advice column Dear Bureaucrat will answer. The answers are based on practical experience and peer-reviewed research, and sometimes they will be controversial. Who else would advise, “consider letting a little crap hit the fan”?
I’m looking for questions to answer in the first few columns, so send yours to DearBureaucrat@PubAdmin.org Anonymous questions are fine, and we won’t print your name even it you give it.
New documentaries from the U.S. and Canada show government workers with creative careers on the side.
Some government jobs offer so much opportunity for accomplishment that they are worth more-than-full-time effort. But more often the opportunity of a government job is to put in a modest level of effort, leaving time for family responsibilities or side projects. Filmmakers in the U.S. and Canada have just released documentaries about the creative side projects of government workers.
The American production is Creative Feds, which features two government workers who are musicians on the side. It shows each performing with their bands at festivals, dances, and in one case a National Public Radio show, demonstrating that these side projects are not mere hobbies, but serious commitments that have met with some success. (Screenings of Creative Feds are listed at http://creativefeds.com/screenings/ )
Jennifer Cutting in Creative Feds
The Canadian production is a web series entitled The Secret Lives of Public Servants. Three episodes have been released so far, featuring government workers who on the side are an artist, a comic book creator and a cosplayer. All the episodes touch on the tension between the workers’ creative side projects and the conformity expected in their government jobs. This is particularly the case for the artist, Marc Adornato, whose art is explicitly political and triggered a police investigation of one of his public performance projects. (The police report concluded that performance art is not a crime.) The episodes are available at http://amenjafri.com/2017/11/19/the-secret-lives-of-public-servants/
Marc Adornato in The Secret Lives of Public Servants
The filmmakers for both of these projects said part of their motivation was to show the public that government employees are full human beings, rather than the stereotype of faceless bureaucrats. But there is a more important message for public sector workers ourselves. We do not need to wait until we can afford to leave secure government jobs before seriously pursuing our ambitions, whether they are artistic careers like the people portrayed in these documentaries or any other aspirations. A government job puts some constraints on our side projects, in terms of time, conformity and otherwise, but the documentaries show that we can work around those constraints.
Public administration practitioners can be more successful if we learn from each others’ experience and inventions. We can look to medical doctors and to software developers for two ways practitioners can learn from each other.
The first way is case reports, as are published in medical journals. A case report is a description by a practitioner of a situation she encountered, what she did about it, and the results. Case reports are different than the case studies used in public administration teaching and scholarship. Case studies focus on the information about a case that illuminates a technique being taught or a theory being considered, but one value of case reports is presenting specifics that do not fit any existing framework. For example, AIDS research started with a case report of an inexplicable case of Kaposi’s sarcoma. Another difference is that case studies are typically by a researcher who was not involved in the events, while a case report is by a practitioner who handled the case.
A second way is open source work products. The narrowest definition of open source is disclosing the human-readable “source code” of a computer program. But open source has evolved a broader meaning, in which any type of work product is shared publicly, so that any interested person can contribute improvements to it. The work products that public administrators could make available to each other for open source collaboration include procedures, position descriptions for personnel, statements of work for contracting, and any number of other artifacts we produce and use in our practice. Center for Public Administrators is experimenting with open source collaboration on “annotated work instructions” as an alternative to ISO 9000. (See Project on Annotated Work Instructions.)
For more about case reports and open source work products in public administration, see my article in Public Administration Review (paywalled) or the open access version.