Annotated Work Instructions: When Official Procedures are Unusable

Here are my slides on Annotated Work Instructions for the NECoPA conference at George Mason University on Nov 6

You can get more information about NECoPA at and you can register for the conference at 


10x Public Administrators

In the tech industry, people speak of “10x” programmers, those who are ten times as productive as average. Who are the 10x public administrators?

The 10 is figurative, since there is no agreed-upon quantification of productivity in programming or public administration. And in both fields productivity includes creativity, rather than grinding through a set process. 10x is meaningful because it puts the focus on what a person can produce in practicing her craft, rather than the schools one graduated from, position in an organization’s hierarchy, years of experience, loyalty to a patron, etc.

One lesson from tech is that to see if someone is 10x, you have to Continue reading “10x Public Administrators”