Annotated Work Instructions: When Official Procedures are Unusable

Here are my slides on Annotated Work Instructions for the NECoPA conference at George Mason University on Nov 6
https://drive.google.com/file/d/0B0fUKRnu1oAhMlE3Qmc5dVhfOTA/view?usp=sharing

You can get more information about NECoPA at http://psc.gmu.edu/necopa/ and you can register for the conference at http://www.eventbrite.com/e/necopa-15-tickets-16515410036 

Author: David S. Reed

David S. Reed is the public administration expert who writes Dear Bureaucrat, the advice column for people who work in the public sector, published in Federal Times.

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